Shipping Policy

Last Updated: October 1, 2026

Thank you for shopping with GemsLooms. We aim to make your shopping experience simple, reliable, and convenient.

Please read the following information about order processing and delivery.

1. Order Processing

Orders are normally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive a confirmation message with available tracking information.

2. Delivery Time

Estimated delivery time is:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier, location, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

From time to time, GemsLooms may offer free shipping or promotional delivery offers on selected products or orders.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

For COD orders, the customer must pay the full order amount to the courier at the time of delivery.

Customers should provide a valid phone number and complete delivery address when placing a COD order.

5. Order Confirmation

For certain orders, especially Cash on Delivery orders, we may contact you by phone, SMS, WhatsApp, or email to confirm your order.

If we are unable to confirm an order, we may cancel or hold the order until confirmation is received.

6. Tracking Your Order

If tracking information is available, it will be shared with you after your order has been dispatched.

Tracking updates are provided by the courier and may take some time to appear after dispatch.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

GemsLooms is not responsible for delays, failed deliveries, or additional charges caused by an incorrect, incomplete, or inaccurate address or contact information.

Please carefully check your information before submitting your order.

8. Delayed or Failed Delivery

Although we work with delivery partners to provide timely delivery, unexpected delays can sometimes occur.

Delays may result from:

• Weather conditions

• Public holidays

• Courier issues

• Incorrect address information

• High order volumes

• Remote delivery locations

• Circumstances beyond our reasonable control

If your order is delayed, please contact us and we will assist you in checking the delivery status.

9. Damaged Package

If your package appears seriously damaged when delivered, please take clear photos or videos of the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

10. Missing Items

If you believe an item is missing from your package, please contact us promptly with your order number and clear photos of the package and its contents.

We will review the matter and assist you accordingly.

11. International Shipping

At this time, shipping availability may be limited to selected locations.

If international shipping is offered for your order, any applicable shipping charges, customs duties, taxes, or other import-related fees may be the responsibility of the customer unless otherwise stated at checkout.

12. Changes to Shipping Policy

GemsLooms reserves the right to update this Shipping Policy when necessary.

Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions about your order or delivery, please contact us:

Store Name: GemsLooms
Email: contactwithrehan080@gmail.com
Phone/WhatsApp: 03182924292

Please include your order number when contacting us so we can assist you more quickly.